What is Co-Hosting?

Co-hosting is a different way of running your short-term rental.

Traditional property management replaces the owner entirely — you hand over control, visibility, and a percentage of your income in exchange for someone else handling everything.

Co-host support is structured differently.

Instead of taking over your property, we install and oversee a complete operating system that allows your property to run smoothly with minimal day-to-day involvement.

This includes:

  • automated guest communication

  • structured turnover coordination

  • clear standard operating procedures

  • a central property dashboard

Once installed, these systems handle the majority of operations in the background.

You remain the owner and decision-maker, with full visibility and control at all times.

We step in where needed — not to replace you, but to support and stabilise the operation.

FAQs
Hosting Options

How It Works

Step 1 — System Installation (Compulsory)

We build and install your property’s full operating system. Before we provide any level of support or management, we first install the systems that run your property. This ensures your property operates consistently — and gives you long-term control over how it runs.

Step 2 — Automation + Structure

Your property begins running through systems, not manual effort.

Step 3 — Ongoing Support (Optional)

We step in where needed to support and oversee.

Structured Options Based on Your Level of Involvement

Co-Host Support

For owners who want a mostly hands-off property without paying full management fees

We set up your property to run through structured systems, then provide ongoing support to keep everything running smoothly.

This is not full management.


This is structured operational support built on top of your installed systems.

  • What We Handle:

    • Cleaner & Turnover Coordination

      • Scheduling managed through our systems

      • Job flow oversight

      • Backup cleaner handling if required

    • Pre-Arrival Property Checks (Critical)

      • Property checked prior to every guest arrival

      • Ensures cleanliness, presentation, and functionality

      • Issues identified and resolved before guests arrive

    • Consumables & Stock Control

      • Monitoring of essential items (linen, toiletries, supplies)

      • Restocking coordination when needed (conditions apply)

    • Maintenance Coordination

      • Issues logged & tracked

      • Trades organised where required (conditions apply)

      • You are notified for approvals when needed

    • Operational Monitoring

      • We oversee the day-to-day system performance

      • Flag anything that requires attention

      • Prevent small issues from becoming larger problems

    • Support When Edge Cases Arise

      • If something falls outside your system

      • We step in to guide or assist

    What’s Not Included:

    • Ongoing guest messaging management

    • Inbox handling or booking communication

    • Full property management services

    • 24/7 emergency call-outs

    • Daily pricing optimisation

  • Payment: monthly subscription (3 months minimum).

    → System Installation Compulsory to be eligible.

    Add-On Options:

    • Pricing Optimisation & daily monitoring + strategy → $59/month

    • Emergency Guest Call-Out Support → per incident or monthly cover
      For owners who don’t want to handle urgent guest situations

    • Guest Messaging Management (Full Service Management Option)
      → If owner wants to step back further

Full-Service Management (Limited Availability)

For owners who want full delegation/hand off approach

  • we handle all operations

  • minimal owner involvement

    • Guest enquiries + booking management from enquiry to check-out

    • Guest communication and support throughout the stay

    • Emergency guest call-outs and after-hours issue support

    • Daily pricing optimisation using professional tools

    • Calendar management + booking rules optimisation

    • Cleaner, linen, and turnover coordination (end-to-end)

    • Pre-arrival checks and quality control before every arrival

    • Maintenance coordination + urgent repairs

    • Weekly and seasonal servicing coordination

    • Stocking and replenishing guest supplies

    • Guest issue escalation handled professionally via platform to protect your reviews and property

    We manage everything end-to-end.

  • Homes: 22% of booking revenue (GST included)

    Apartments: 17% of booking revenue (GST included)

    → System Installation Compulsory to be eligible.

System Installation Only

For capable owners who want to run their property independently

  • full system setup

  • no ongoing support

  • owner responsible after handover.

  • (One-time setup to get the property live + operating correctly)

    • Airbnb listing creation and optimisation (title, description, amenities, house rules)

    • Pricing and availability foundations set correctly (minimum nights, fees, booking settings). Synced to dynamic pricing tool.

    • Guest communication templates (booking → arrival → checkout → reviews)

    • Check in process set up

    • Photography Strategy

    • Guest Experience Engineering (Arrival ritual- first impressions)

    • Maintenance Protocols set up

    • Security & Guest Screening Framework

    • Turnover standards + cleaning reset checklist created

    • Turnover & linen setup

    • Supply and stocking setup plan (what to stock, where it goes, quantities)

    • Welcome guide / house manual created (digital)

    • All escalation & general templates set up to your property

    • Final quality assurance review before going live

    Outcome: property is professionally launched and ready to host.

    One-time setup. No ongoing commitment required.

  • From $1,950 + GST
    (Final quote depends on property size and current readiness.)

    Payment: invoiced as a one-time setup fee.

Why Every Property Starts With System Installation

With Wai Tui Systems Installed

  • Your entire operation is structured and documented to suit your property

  • All processes are visible and accessible to you

  • Your property can run with or without our support

  • You are not reliant on any single person

  • You retain full control of how your property operates

  • Your systems are built specifically for your property

  • Everything is documented, accessible, and transferable

  • You can step in, step back, or change support at any time without disrupting your property.

    The system is built for your property — and it stays with you.

    System → You leave → Still running

With Traditional Property Management

  • Systems sit inside the management company

  • Limited visibility into how things are run

  • You rely on the manager for daily operations

  • Over time, you become reliant on the manager’s systems and processes

  • Transitioning away becomes difficult due to lack of structure and visibility

  • If you leave, you start again from scratch

The operation stays with the manager — not the property.
Manager → You leave → Start again

What to Do Next

1) Choose your support level that best suits how hands-on you’d like to be.

2) Enquire or Apply with a brief outline on how you would like to collaborate.

3) Get started: we’ll send a simple email outlining inclusions and terms. Once you reply to confirm, we begin.

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Frequently Asked Questions

  • Yes. We work transparently inside your Platform accounts so you retain full ownership, access, and visibility at all times. We utilise Airbnb’s transparent structure and you add us as a co-host. For other platforms we would require your log in details to keep up to date with bookings.

  • Yes.

    For Co-Host Assist, you can add us as a co-host with calendar access only, so we can stay informed of check-in/check-out dates to manage turnovers, cleaners, maintenance scheduling, and restocking.

    For Full Co-Host Support, we will be added as a co-host with full access, so we can manage guest communication, bookings, pricing, and day-to-day operations efficiently.

  • Launch & List Package:

    • Invoiced as a one-time setup fee.

    Co-Host Assist:

    • Charged as a monthly subscription.

    Full Co-Host Support (22%):

    • For Airbnb, the 22% is added directly through the Airbnb platform and is paid out automatically.

    • For all other platforms, our co-host fee is invoiced.

  • We require a short initial term (3 months) to properly install systems and allow performance to stabilise. After this period, the agreement operates on 30 days’ written notice.

  • Emergency Response Coverage

    Full Service Management:
    ✔ 24/7 emergency guest support
    ✔ Coordination of urgent maintenance
    ✔ Immediate response to safety or access issues
    ✔ After-hours trade liaison where required

    Co-Host Support:
    ✖ After-hours emergency coverage not included
    ✖ Owners manage urgent guest matters directly

    Optional: Emergency assistance can be provided at the owner’s request and is subject to our availability. Additional call-out and coordination fees apply.

  • Yes. Many owners start with Launch & List, then move into Co-Host Assist or Full Co-Host Support depending on how hands-on they want to be.

  • We’ll guide you through the correct process and documentation under Co-host Support. Under Full Service Management, we handle the communication and escalation process.

  • No one can guarantee bookings — however, our systems, setup, and pricing strategy are designed to maximise performance and reduce costly mistakes.

  • Cleaning, linen, maintenance, and restocking costs are separate and are paid directly by the owner. We coordinate everything, but you remain in control.

  • We manage your pricing through our professional pricing tools and adjust rates daily to keep your calendar optimised — without undercharging.

    This includes:

    • Daily automated rate adjustments (so you don’t have to manually update pricing)

    • Gap-filling and last-minute pricing strategies

    • Minimum night rule optimisation to increase bookings without hurting revenue

    • Ongoing calibration to ensure you stay competitive without undercharging

    This is a great option for owners who want to self-manage, but still want professional revenue management in place but don’t have the time to monitor.